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Customer Experience Consulting Services
Customer Experience Consulting Services
In today's consumer driven world organizations are measured by the amount of value they provide to their employees, partners, customers, community and society. Lifetime value truly depends on the collective customer experiences over the duration of the relationship.
In order to retain great people and continue to deliver amazing customer experiences, every organization must focus on creating value for employees and the family of the employee.
We will help your business develop a clear and innovative CX/EX vision that supports your core values and principles while accelerating the pace at which you can achieve your customer-centric business objectives.
We provide a comprehensive set of customer and employee journey mapping services to help you understand the real-world customer experiences across your service channels and customer touchpoints. We assess and measure every touchpoint across the end-to-end customer journey. We walk in the shoes of your customer journey to understand their individual needs and expectations, and capture effort, time, emotion, and customer-focused outcomes. Future-state JM's are used to re-imagine new experiences that lower customer effort while building greater loyalty and maximizing customer lifetime value.
We provide customer engagement and omni-channel customer service strategy and design services. We work with you to understand your current service channel landscape across the customer journey continuum, and develop a value-centric omni-channel roadmap and service blueprint for the future.
Omni-channel Design
Conversational Speech
Physical Experience
Digital Experience
Advance your human-centric business objectives by leveraging our co-creation process to rapidly launch or transform your product or service experience. In our Design Thinking workshops we help you place your customers and employees at the center of the service creation process.
Great experiences are a result of great design. Bad experiences often result from a simple lack of design or proper empathy. We can help your organization develop a human-centric business ecosystem that supports employees, suppliers, and ultimately your customers and shareholders.
Needs and expectations change rapidly so every great customer experience of today must be maintained in order to stay great. We can help your organization create a customer experience management framework, success metrics, and CX governance program to ensure you consistently exceed expectations and maximize lifetime value.
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